|
Frequently Asked Questions
We want to make
it as easy as possible for you to get started!
Many new members tell us that joining a
fitness facility can be both an exciting and intimidating
experience. Following are some of the most common questions
members ask during their first month or two with us.
If you have a question not included here
or want help getting started, simply ask the first staff member
you see. We're all here to help you.
Do I have to check
in at the front desk every time I come in?
Yes. Our check-in system is very simple and only takes a few
seconds. Please present your membership card to the front
desk receptionist. This gives the receptionist an opportunity
to welcome you. If you have any questions or concerns, this
is a great time to get those addressed.
How do I get a
locker or towel when I visit the gym?
Lockers are available on a first-come, first-served basis.
We will provide you with a lock & workout towel when you
check-in. You may bring your own lock if you wish. Most members
bring their own shower towels, but if you forget yours we
have them available at the front desk for $.50 cents or $5
a month for unlimited towel service. Lockers are provided
for day use only; please do not leave any personal belongings
overnight.
How do I set an
appointment for my first few workouts?
To help you get started on the right foot, three appointments
with a personal trainer are included with your membership.
Your trainer will set you up on your own program, tailoring
the length, frequency and type of workout to your individual
needs. To schedule your workouts, stop by or call the front
desk. If you are unable to keep a scheduled appointment, please
call as soon as possible so we can reschedule both you and
the trainer. 24-hour cancellation policy: All training sessions
require 24-hour notice of cancellation or you will be charged
for the missed appointment
Where is my workout
card stored?
Workout cards are stored in alphabetical order in a filing
cabinet at the trainer's station. Take the card along with
you when you work out if you like and return it when you are
finished.
How do I learn
how to use the equipment?
It takes a while to learn all the pieces of equipment and
what each one does. Your first three trainer appointments
will include instruction on all of the equipment. If you have
a question about a piece of equipment, please ask any floor
trainer. If the trainers are busy, please let the front desk
know you have some questions so the receptionist can notify
a trainer for you.
|
What
if someone is using a piece of equipment I also want to
use?
You have a few choices:
o If you are doing a total body workout, you can move to
the next machine and come back when this piece of equipment
is free.
o You can ask how many sets the other member has left and
either "work in" or wait until their finished.
o To share equipment with another member or "work in",
simply ask, "May I work in?" While that person
is resting, you can do your set. When you take your turn,
finish your set or exercise in a timely manner. Then allow
the other member a turn rather than resting on the equipment
between sets.
When
do I know it's my turn to use a piece of cardio equipment?
We don't set time limits nor we do not use sign-up sheets
because we usually have enough equipment available. If you
are waiting for a specific piece of equipment, simply let
the person on the machine know that you wish to go next.
We also recommend you give some thought to your workout
time so you have the best chance of coming when the club
is the least busy. Our busiest times are usually in the
early evening after work.
Who
will help me if I have a problem or complaint?
If you have a suggestion, complaint or compliment, comment
cards are available at the front desk. After you fill out
the card, return it to the front desk. We will either address
the concern immediately or contact you for more information.
What
do I do when I'm finished with a piece of equipment?
As a courtesy to other members, please wipe off the equipment
with your towel or use one of the spray bottles and paper
towels positioned around the club. Please return all free
weights to their proper places on the racks.
|
